Navigating the Personal Data Protection Act: Ensuring compliance in the Tanzania’s travel industry.

Presenter: Sunday Ndamugoba, a Partner at Rive & Co

Introduction:

The travel industry in Tanzania is rapidly evolving, with increasing reliance on digital platforms for customer engagement and service delivery. As businesses collect and process personal data, compliance with the Personal Data Protection Act (PDPA) has become essential. This workshop aims to equip industry stakeholders with the knowledge and skills needed to navigate the PDPA, ensuring compliance while fostering customer trust.

Objectives:

1. Understanding the PDPA: Provide an overview of the Personal Data Protection Act, its key principles, and implications for the travel industry.

2. Compliance Strategies: Discuss effective strategies for travel agencies, hotels, and airlines to comply with PDPA requirements as data collectors and processors.

3. Building Customer Trust: Highlight the importance of data protection in enhancing customer relationships and loyalty.

4. Addressing Consequences of Non-Compliance: Educate participants on the potential penalties and reputational risks associated with non-compliance.

5. Interactive Discussion: Facilitate a Q&A session to address specific concerns and share best practices among attendees.

Target Audience:

The workshop will engage approximately 120 delegates, including:

– Directors of TASOTA Member Travel Agencies

– Airline country managers

– Hotel managers

– Technology companies

– Government officials

– Representatives from IATA

Format:

– Duration: 1 hour

– Structure: Presentation followed by an interactive Q&A session

Expected Outcomes:

– Increased awareness of the Personal Data Protection Act among travel industry stakeholders.

– Practical insights into compliance strategies and best practices.

– Enhanced understanding of the relationship between data protection and customer trust.

– Networking opportunities for participants to share experiences and solutions.

Conclusion:

As Tanzania’s travel industry continues to grow, adherence to the Personal Data Protection Act is vital for sustainable development and customer satisfaction. This workshop will provide essential tools for compliance and trust-building, positioning participants for success in an increasingly data-driven landscape.

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